Tuesday, August 05, 2008


There are very few things I enjoy more than checking out how many red dots are on my Clustrmap on the bottom of the sidebar. Every time I get a new red dot in a new country, it's like Christmas Morning all over again. Actually, not really. I really only check it once every few weeks. Honestly. :)
Until a few days ago I was feeling pretty proud of my ClustrMap, it had red all over the place, I was feeling just a tad bit famous! But now, thanks ClustrMaps, you've erased my map and started all over again. Sweet.

Actually I really don't care about this at all. But seriously, it made me think. If I started a company that made little blog widgets that put red dots on peoples map, I would do everything in my power to make the system work perfectly so everyone could save and save their red dots. I mean really... if all your company did was that... how hard would it be to not erase everyone red dots!?
It makes me think about all the companies out there that basically do one thing, and they fall short of making that one thing perfect (or even just "well").
I was using something the other day (I totally cannot remember what it was) and I remember getting frustrated that the company had 1 (one!!!!) product total, and they couldn't even do it right. It was obviously flawed. It's like a photographer who can't shoot a photo, or a janitor who can't hold a broom, or a sushi chef who can't use a knife. Lame examples, I know. But whatever.

I'm adding http://whos.amung.us/ soon!

Anyway here is my red dots now...

And my red dots before...

(not really. sorry bad joke)


Blogger e+b photography said...

I agree. Along the same lines I'm constantly having issues with my wireless internet. It's the year 2008..shouldn't we be flying around in cars by now? Instead of sitting here with broken wifi networks.

Chris Brodell

8/05/2008 3:48 PM  
Blogger peteyd said...

red dots remind me of brooks. i think i got two just for always shooting barefoot in the studio. but tracey still hooked me up anyway.

adding to the red dot theme: airlines. how can they constantly go bankrupt and have crappy service when there is an endless demand for their service?

8/05/2008 9:21 PM  
Blogger ClustrMaps Team said...

Hey Blaine, we're genuinely sorry that our archive policy caught you out, but I will say a few things that I hope help to some extent (I think you'll especially appreciate number 3):

1. Your previous year's 31322 dots are still available, albeit only on the thumbnail map, in the archive link, which will bring up this image:

2. ClustrMaps+ users do indeed indeed get permanent large-map archives, forever, including the detailed zoomed-in continent maps, as we explain on our Products Page

3. HOWEVER, since the previously-mentioned page and the archiving policy are not immediately obvious to users, and given your upset at getting caught out, we're giving you a free unconditional upgrade to ClustrMaps+ (no ads, better maps, permanent detailed archive), effective immediately... the zoomed-in maps may take a few days to begin...

4. We've spent so much time on scaling up (and the archiving is a technique to help with that), that we may indeed have overlooked a simple improvement - we'll deal with that over the coming months.

5. I challenge any rival operation, particularly one providing free tools like this, to offer the same fanatical customer support that we do - we care an awful lot about what our user's think... that's why we read their blogs, and there are a LOT of them.

OK... I hope that helps to some extent... stay tuned for some up-and-coming improvements!

All the best

-CJ on behalf of the ClustrMaps Team

8/06/2008 2:55 PM  
Blogger lisa page said...

awww. that was nice of cluster map. (kudos on the PR)
and the joke was a little lame, but I still laughed out loud and had Jeremy see what I was laughing at.

8/07/2008 11:50 PM  

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